If you purchased a Premium, Plus, or EDU subscription directly from our website, you can cancel at any time from through the Customer Portal using either the web app or mobile app.
Subscriptions purchased from the App Store/Google Play must be cancelled from your iOS/Android device.
Please also keep in mind that as a subscription service, the payments are recurring by default. If you don't want to subscribe anymore, please cancel before your next billing date.
The auto-renew is on by default when you subscribe. You can turn the auto-renew off by cancelling your subscription. When you cancel, your paid access continues until the end of the current billing period.
If you are eligible for one, please contact us to request a refund. Refunds are not issued automatically.
If you purchase the app from the App Store or Google Play Store, you are subject to Apple/Google's terms and refund policy, which may differ from ours.
Cancel Subscription (if purchased from www.naturalreaders.com)
Open the NaturalReader Online by web or the mobile app
Login to your user account by going to Account and selecting Login
Once you are logged in, go to Account and select Subscription & Billing
Select Customer Portal
Select Cancel plan next to the subscription you'd like to cancel
Paid service continues until the end of the current billing period
Cancel Subscription (if purchased from the App Store)
Open the App Store from your iOS device
Tap your picture at the top right
Tap Subscriptions
You may need to sign in with your Apple ID.
Select NaturalReader from the list of subscriptions and tap to change or cancel
Paid service continues until the end of the current billing period
Cancel Subscription (if purchased from Google Play)
Open the Google Play Store from your Android device
Tap your profile photo
Select Payments & subscriptions
Select Subscriptions
Scroll to and select NaturalReader from your list of subscriptions
At the bottom, select Cancel subscription
Paid service continues until the end of the current billing period