NaturalSoft

<a href="#h_03f2656079">Cancel Subscription from Website</a>

<a href="#h_bdc749836c">Cancel Subscription from App Store</a>

<a href="#h_686162246f">Cancel Subscription from Google Play</a>

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If you purchased a Plus or EDU subscription directly from our website, you can cancel at any time through the Customer Portal from the web or mobile app. 

A link to the Customer Portal is included in your order confirmation email under "Customer Portal". Or, login to the app and go to Account &gt; Subscription &amp; Billing &gt; Customer Portal.

Subscriptions purchased from the App Store or Google Play can only be cancelled from your iOS or Android device.

Please keep in mind that as a subscription service, the payments are recurring by default. If you don't want to subscribe anymore, please cancel before your next billing date.

​The auto-renew is on by default when you subscribe. You can turn the auto-renew off by cancelling your subscription. When you cancel, your paid access continues until the end of the current billing period.

Cancelling a subscription does not automatically grant you any refund. Contact us if you are <a href="https://help.naturalreaders.com/en/articles/8854814-refunds">eligible for a refund.</a>

Cancel Subscription (if purchased from <a href="http://www.naturalreaders.com/" rel="nofollow noopener noreferrer" target="_blank">www.naturalreaders.com</a>)

Open the personal <a href="https://www.naturalreaders.com/online/" rel="nofollow noopener noreferrer" target="_blank">web app</a> or mobile app

Login to your user account by going to Account and selecting Login

Once you are logged in, go to Account and select Subscription &amp; Billing

Select Cancel plan next to the subscription you'd like to cancel

Paid service continues until the end of the current billing period

1. Open the personal <a href="https://www.naturalreaders.com/online/" rel="nofollow noopener noreferrer" target="_blank">web app</a> or mobile app
2. Login to your user account by going to Account and selecting Login
3. Once you are logged in, go to Account and select Subscription &amp; Billing
4. Select Customer Portal
5. Select Cancel plan next to the subscription you'd like to cancel
6. Paid service continues until the end of the current billing period

Cancel Subscription (<a href="https://support.apple.com/en-ca/guide/ipad/ipadee10c6e7/16.0/ipados/16.0" rel="nofollow noopener noreferrer" target="_blank">if purchased from the App Store</a>)

Tap your profile picture in the top right

You may need to sign in with your Apple ID.

Select NaturalReader from the list of subscriptions and tap to change or cancel

1. Open the App Store from your iOS device
2. Tap your profile picture in the top right
3. Tap Subscriptions
4. You may need to sign in with your Apple ID.
5. Select NaturalReader from the list of subscriptions and tap to change or cancel
6. Paid service continues until the end of the current billing period

Cancel Subscription (<a href="https://support.google.com/googleplay/workflow/9827184?hl=en" rel="nofollow noopener noreferrer" target="_blank">if purchased from Google Play</a>)

Open the Google Play Store from your Android device

Select Payments &amp; subscriptions

Scroll to and select NaturalReader from your list of subscriptions

At the bottom, select Cancel subscription

1. Open the Google Play Store from your Android device
2. Tap your profile picture
3. Select Payments &amp; subscriptions
4. Select Subscriptions
5. Scroll to and select NaturalReader from your list of subscriptions
6. At the bottom, select Cancel subscription
7. Paid service continues until the end of the current billing period

How to turn off auto-renew and cancel your Plus, or Premium EDU, or Plus EDU subscription

Cancel Subscription (if purchased from www.naturalreaders.com)

Cancel Subscription (if purchased from the App Store)

Cancel Subscription (if purchased from Google Play)