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Auto-renew, Cancellations, and Refunds
Visit our article about Auto-renew and Cancellations for details on how to cancel your subscription or visit our Refunds article for refund steps and policies.
Download Receipts & Invoices
If you subscribed directly from our website, your receipts & invoices can be downloaded from the Customer Portal.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through the web or mobile app.
Open the NaturalReader app and select Account from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Invoice History and select the billing period you'd like to generate a copy for
Select Download Receipt to save a PDF copy
If you subscribed from the App Store or Google Play, a copy of your receipt should have been emailed to you at the time of purchase.
Visit Apple Support for more information about how to view your App Store purchase history:
https://support.apple.com/en-il/HT204088
Visit Google Support for more information about how to view your Google Play purchase history:
https://support.google.com/googleplay/answer/2850369?hl=en
Update Payment Information
If you subscribed from our website, you can update your payment source through the Customer Portal.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through the web or mobile app.
Open the NaturalReader app and select Account from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Payment Method
If you want the old payment information removed, you must add new card information first. Select Add payment method
Enter your payment details and select Add to save
If you subscribed through the App Store or Google Play, your payment was processed using the payment source saved to your Apple ID or Google Account respectively.
Visit Apple Support for more information about how to modify your App ID payment information:
Visit Google Support for more information about how to modify your Google Account payment information:
Deleting Payment Information
When subscribe with us through our website, your account must have a payment source saved to your account. If you have more than 1 payment source saved, you can delete your other payment source(s) through the Customer Portal. If you want to update your payment source, you must add the new card information first before deleting the old card information.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through the web or mobile app.
Open the NaturalReader app and select Account from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Payment Method
Select the X next to the payment source you'd like to remove
Update Billing Information
If you subscribed from our website, you can update your billing details through the Customer Portal using the web or mobile app. Updating your billing details affects future receipts/invoices only. If you need past receipts/invoices modified, please contact us for help through the app by going to Account and selecting Contact Us.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through the web or mobile app.
Open the NaturalReader app and select Account from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Billing and Shipping Information
Select Update information
Enter the new billing information and select Save to finish