NaturalReader is our brand of various text to speech tools that uses high quality AI voices to convert text into audio files. We have 2 main platforms:
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​NaturalReader AI Text to Speech (for personal use)
Formerly known as 'NaturalReader Online', NaturalReader's 'AI Text to Speech' includes the Plus, Premium EDU, and Plus EDU subscription plans. These plans include the online web app, mobile app, and Chrome extension. AI Text to Speech is a personal reading tool that allows you to listen from text, documents, websites, and images. It also allows you to convert to downloadable audio files, which are licensed for personal use only.
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NaturalReader AI Voice Generator (for commercial use)
Formerly known as 'NaturalReader Commercial', the AI Voice Generator includes advanced audio editing tools with its powerful Studio Editor to create downloadable audio files that are licensed to allow commercial use. Some examples of use cases are to create voiceover for YouTube videos, eLearning modules, training videos, and redistributed audiobooks.

Our website includes the pricing information for the NaturalReader products and subscription plans. All prices are in USD.

NaturalReader AI Text to Speech (individual plans for personal use)

Individual Plus plans and group Plus EDU plans include unlimited listening with non-AI Premium Voices in addition to 500k characters/day/user with the AI Plus Voices.* Spaces and punctuation are counted as characters.
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EDU plans also have a basic tier option called Premium EDU. This includes the non-Premium AI voices only and not AI Plus Voices.
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*Characters used by Plus Multilingual LLM Voices are counted as 2 characters.

Plus Plan (individual plan for personal use - monthly or yearly)

Plus Monthly: $20.90/mo

Plus Yearly: $119 /yr

EDU Premium Group License (group plans for personal use - yearly billing only)

5 users: $199

10 users: $299

30 users: $499

50 users: $599

50+ users: $12/user/year

EDU Plus Group License (group plans for personal use - yearly billing only)

1-5 users: $299

6-10 users: $499

11-20 users: $8990

21-30 users: $1200

31-40 users: $1400

41-50 users: $1500

50+ users: $25/user/year

EDU Site License (group plans for personal use - minimum requirement)

Email sales@naturalreaders.com for a quote. Site Licenses have a minimum requirement of 2000 users and pricing is based on total enrollment.

Read more details about limitations and features for the Premium, Plus, and EDU plans for personal use here.

NaturalReader AI Voice Generator (individual or group plans for commercial use)

Single Monthly: $99/mo

Single Yearly: $588/yr

Team Base Monthly (2 users): $134/mo

Team Base Yearly (2 users): $708/yr

For more Team Plan pricing (ranging from 2-20 users), please visit our product page here.

The Plus, Premium EDU, and Plus EDU plans are licensed for personal use only. This mean that only the individual user can use any audio created with the voices for their own private use. If the audio is redistributed or shared in any way (eg sending the mp3 to others, posting the audio online or using the audio in online content, using the audio to create videos, etc), then it is no longer personal use.

All plans include our personal AI Text to Speech web app, mobile app for iOS & Android, and Chrome extension.

Plus plans are for individual users and so allow 1 user access only.

The EDU plans are group subscription options if you'd like more than 1 user to have access to the apps. EDU plans are available with a 'Premium Group License', 'Plus Group License', 'Premium Site License, or 'Plus Site License'.

Aside from user count, the only other difference between Premium EDU and Plus EDU plans are what voices are included. Premium EDU includes unlimited listening with the non-AI Premium Voices. Plus EDU include the same, in addition to 500,000 characters per user per day to listen with the AI Plus Voices.

Learn more about the limitations, features, and plans Plus, Premium EDU, and Plus EDU here.

There are currently no discounts, promotions, or special pricing available for the personal use Plus, Premium EDU, or Plus EDU plans.

For commercial use, we have a 50% Small Business Discount available for the Single Plan Yearly subscription with NaturalReader AI Voice Generator. The discount is available for individuals or organizations with 20 or fewer employees. It is not available for Team Plan subscriptions. The discount option can be found in the AI Voice Generator's checkout page.

We do not accept Paypal. We use Stripe as our payment platform and accept credit or debit purchases (Visa, Mastercard, American Express).

Yes, aside from the EDU plans, all subscriptions have the option of monthly or yearly billing. You do not need to commit to more than 1 month when you select the monthly plan and are billed only on a month-to-month basis.

Keep in mind that as a subscription service, the plans do auto-renew by default. If you don't want your plan to renew, please remember to cancel your subscription before the next billing date.
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For subscriptions purchased from our website, cancel at any time by logging in and going to Account > Subscription & Billing > Customer Portal. Under 'Current Plans', select 'Cancel the plan'. After cancelling, your paid access continues until the end of the current billing period.

Subscriptions purchased from the App Store or Google Play Store must be cancelled from the mobile app.
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Visit Apple Support for steps on how to cancel subscriptions from the App Store:
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​https://support.apple.com/en-us/HT202039

Visit Google Support for steps on how to cancel subscriptions from Google Play:
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​https://support.google.com/googleplay/workflow/9827184?hl=en

Subscriptions purchased from our website can be cancelled by logging in and going to Account > Subscription & Billing > Customer Portal. Under 'Current Plans', select 'Cancel the plan'. You can also access the Customer Portal directly with the link in your order confirmation email. After cancelling, paid service continues until the end of the current billing period.

Visit Apple Support for steps on how to cancel subscriptions from the App Store:
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​https://support.apple.com/en-us/HT202039

Visit Google Support for steps on how to cancel subscriptions from Google Play:
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​https://support.google.com/googleplay/workflow/9827184?hl=en

For subscriptions purchased from our website, please email sales@naturalreaders.com as soon as possible with your refund request.

For App Store purchases, visit Apple Support for steps on how to request a refund from the App Store:
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​https://support.apple.com/en-ca/HT204084
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For Google Play Store purchases, visit Google Support for steps on how to request a refund from Google Play:
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​https://support.google.com/googleplay/answer/2479637#apps&zippy=%2Capps-games-in-app-purchases-including-subscriptions

If you purchased a Plus subscription from www.naturalreaders.com, you can request a refund within 14 days for monthly plans and 30 days for yearly plans. Email sales@naturalreaders.com with your purchase email to request a refund.
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If you purchased Plus subscription from the App Store or Google Play Store, you need to follow their respective refund policies.
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For App Store purchases, visit Apple Support for steps on how to request a refund from the App Store:
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​https://support.apple.com/en-ca/HT204084
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For Google Play Store purchases, visit Google Support for steps on how to request a refund from Google Play:
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​https://support.google.com/googleplay/answer/2479637#apps&zippy=%2Capps-games-in-app-purchases-including-subscriptions
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Subscriptions to the commercial Single and Team plans to NaturalReader AI Voice Generator are non-refundable. Please cancel your subscription by logging in and going to Account > Subscription & Billing > Customer Portal > Cancel the plan. Paid access continues until the end of the current billing period. If you had forgotten to cancel before your renewal date, please email sales@naturalreaders.com as soon as possible and we will consider your refund request if no TTS (text to speech) activity has occurred in the account.

We do not offer prorated refunds for unused time on the subscription.

Refunds can take up to 10 business days to post back to you.

In some cases, the refund may be processed as a reversal. This happens when a refund is issued while the payment is still pending in your bank account. In the case of a reversal, you won't see a refund credit on the statement. Instead the original authorization will drop off your statement entirely after a few days as if it never occurred. If you can't find the original transaction on your statement, it may have been processed as a reversal.

If you do still see the original transaction but can't find the refund listed, please contact us and we can provide you with the ARN. You can contact your bank with the ARN (acquirer reference number) and they can trace the transaction for you.

If you purchased Plus from our website, go to Account > Reset NaturalReader. After it refreshes, login and check your account status again or try the feature again.
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If you purchased from the App Store or Google Play, from the mobile app go to Account > Subscription & Billing > Restore.

If you continue to get an error message prompting you to upgrade, check which voice you are using in the app to listen or download. Plus Voices aren't included with a Premium EDU plan, so you may be getting upgrade prompts if you are using a Plus Voice with a Premium EDU subscription.

First check which voice you are using in the app to listen or download. Plus Voices aren't included with a Premium plan, so you may be getting upgrade prompts if you are using a Plus Voice with a Premium subscription. The voices are all labelled as 'Free', 'Premium', or 'Plus'. If you are a free or Premium user, you can sample the voices for 5 minutes per day.

If you are already subscribed to Plus through our website, login and go to Account > Reset NaturalReader. After it refreshes, login and try to listen or download again.
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If you subscribed through the App Store or Google Play, login and go to Account > Subscription & Billing > Restore before trying to listen or download again.

For subscriptions purchased from our website, currently we don't have a way for users to upgrade from monthly to yearly on their own. To change your billing, contact us and we will help you with upgrading at a prorated rate.

For subscriptions purchased from the App Store or Google Play, there is no way to directly or manually upgrade from monthly to yearly. Please cancel your current subscription and after the billing period ends, re-subscribe with the yearly plan.

If you subscribed from our website, your invoices/receipts can be downloaded from the Customer Portal by logging in and going to Account > Subscription & Billing > Customer Portal. Scroll to 'Invoice History' and click on the billing period you'd like to generate a copy for. You can also access the Customer Portal directly with the link in your order confirmation email.

If you subscribed from the App Store or Google Play, a copy of your receipt should have been emailed to you at the time of purchase.

Visit Apple Support for more information on how to see your app purchase history:
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​https://support.apple.com/en-il/HT204088

Visit Google Support for more information on how to see your app purchase history:
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​https://support.google.com/googleplay/answer/2850369?hl=en

If you subscribed from our website, you can update your billing details from the Customer Portal by logging in and going to Account > Subscription & Billing > Customer Portal. Scroll to 'Payment Method' and select 'Add payment method'. You can also access the Customer Portal directly with the link in your order confirmation email.

If you have an active subscription, your account must have a payment source saved to the account.

If you have more than 1 payment method saved, you can delete the other payment source(s) by going to Account > Subscription & Billing > Customer Portal. Scroll to 'Payment Method' and click the X next to the payment method you'd like to remove.

If you subscribed from our website, you can update your billing details from the Customer Portal by logging in and going to Account > Subscription & Billing > Customer Portal. Scroll to 'Billing and Shipping Information' and select 'Update information'. When you re-download your invoice/receipt, it will include your new billing details.

When a charge is submitted to your bank or card issuer, they have automated systems that determine whether or not to authorize it. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

If all of the card information seems correct, it is best to contact your bank and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders.

One common issue you can check is that depending on your location, your bank may not have been expecting an international charge. You can inform your bank to approve international charges from naturalreaders.com and try purchasing again.

As a subscription service, the plans auto-renew by default until you cancel from your account or contact us to cancel it for you. If you didn't want to continue the subscription but it has already renewed, please contact us to request a cancellation and refund.
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It is very common that a user might sign up for a subscription then forget about it or have a family member subscribe without permission. Or sometimes employees subscribe with a company card but don't cancel. No matter the reason, we are happy to look into any transactions you don't recognize from naturalreaders.com.

If we aren't able to find a subscription or account under your email address or email addresses you provide, we may ask you to confirm the last 4 digits of the card used, the date, and the amount so we can trace the transaction.

Yes, but we do not accept purchase orders for all NaturalReader products. We do not accept POs for the Plus individual subscription plans for personal use. For commercial use, we accept POs for the AI Voice Generator's Single or Team yearly billing plans only. Upfront payment is required for POs and we use secure online invoicing. Quote requests and POs can be emailed to sales@naturalreaders.com.

Yes, we work with resellers but we do not accept purchase orders for all NaturalReader products or plans. Our top resellers we recommend are SHI International Corp, Insight, and Softchoice. Quote requests and purchase orders can be emailed to sales@naturalreaders.com.

Yes, it's possible to purchase a subscription for someone else. We recommend using the intended end user's email address during checkout so that the license is ready for them to use. The order confirmation email they receive afterwards would not include any billing details.

If you do not want the person you're purchasing for to upgrade the plan or renew without authorization, you can contact us and we can remove the payment information on the account for you.

No--the Plus plan to NaturalReader AI Text to Speech is a completely separate platform and subscription from NaturalReader AI Voice Generator. You cannot upgrade/downgrade between them. Instead, you subscribe to the services separately.

If you purchased a personal use Plus plan by mistake when you needed a commercial license, you can contact us to request a refund.

If you purchase a subscription without first registering a user account, you just need to sign-up first before logging in. The license is set up using the email address you entered during checkout. Your confirmation email also includes links to either sign-up or login.

If you purchase without registering first, sign-up using your purchase email by going to Account > Sign Up.

Another reason you might see this error is that your account might be registered to use the Google Account or Apple ID login option. If you signed up using your Google Account or Apple ID, click on 'Continue with Google' / 'Continue with Apple' on the login page to proceed.

We cannot resend the verification email for you. If you need a new code sent, please attempt the login again to trigger a new code to be sent. Also remember to check your junk or spam folder for the verification code.

It may take some time for the verification code to be sent. Please be patient, or try logging in again to trigger a new code to be sent.

We cannot resend the invitation link for you. If you receive an invitation email or join link but get an invalid error message, please ask the admin to resend the invite or code to you.

You can do this by deleting your user account and re-registering using the email sign-up option.

Deleting your user account will erase your account's current contents including your document and audio Library. If you have a subscription, it remains active during this process.

Visit here for steps on how to delete your account.

Visit here for steps on how to register your account by email.

If you've registered your account to use the Google Account login option, your account is verified through your Google Account instead of an email/password combination.

If you've forgotten your Google Account password, you must reset it through Google. Learn more here about how to reset your Google Account password.

Google Account and Apple ID login is not supported in the desktop software versions. You can change your account set up by deleting your user account and re-registering using the email sign-up option.

Deleting your user account will erase your account's current contents including your document and audio Library. If you have a subscription, it remains active during this process (also keep in mind your Premium/Plus/EDU subscription does not include access to the NaturalReader v. 16 downloadable desktop software).

Visit here for steps on how to delete your account.

Visit here for steps on how to register your account by email.

If you have an active subscription that was purchased from our website, we can transfer the subscription to apply to a different email address for you. Contact us if you'd like to transfer the subscription.
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Transferring the subscription transfer the license only, not account contents.

If you do not have an active subscription, please simply register again using the new email address.

Delete your account by logging in and going to Account > Edit > Delete My Account.

Currently there's no way for users to add members to their subscription plan on their own. Please contact us and we're happy to help you upgrade your plan at a prorated price.

Currently, Libraries are not shared between team members in the commercial AI Voice Generator.
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Users can export project files manually for backup purposes or to share with other team members to edit.

Visit here for steps on how to export project files.

Visit here for steps on how to import project files.

A collaborative Shared Library is in development.

Yes, we can transfer ownership to a new user for you. Contact us (Account > Contact Us) to request the change. This transfers the license only, not account contents.

No, the subscription owner and all invited users are counted as users in the group/team subscriptions.

The invitation email or join link may be expired. Please ask the subscription owner or an admin/teacher to resend the invitation.

You also may have already been added as as member. Try logging in and go to Account > Subscription & Billing to see your user status.

Languages available with Premium Voices (personal use):

English (US, UK, Australia), Dutch, French (France, Canada), German, Italian, Portuguese (Brazil, Portugal), Spanish (Spain, US), and Swedish

Languages available with the standard Plus Voices (personal use) are:
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English (US, UK, Australia, India, Wales), Arabic, Chinese, Danish, Dutch, French (France, Canada), German, Hebrew, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil, Portugal), Romanian, Russian, Spanish (Spain, US), Swedish, Turkish, and Welsh
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Languages supported by the Plus Multi-Lingual Voices (personal use) are:
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English (US), Arabic, Catalan, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, and Turkish

Languages available with the Plus LLM Multi-Lingual Voices (personal use) are:

English (US), Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.

Languages supported with the AI Voice Generator's standard voices (commercial use) are:

English (US, UK, Australian, Indian), Arabic, Chinese, Danish, Dutch, Filipino, Finnish, French (French, Canadian), German, Hindi, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Portuguese, Brazilian), Romanian, Russian, Spanish (Spanish, Latin American, Mexican, US), Swedish, Thai, Turkish, Ukrainian, Vietnamese, and Welsh

Languages supported with the AI Voice Generator's Multi-Lingual Beta voices (commercial use) are:
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*note: Multi-Lingual voices will have 1 default English voice only. In other words, their accented English cannot be changed
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English (US, UK, Australian, Irish), Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Filipino, Finnish, French, German, Greek, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Tamil, Turkish, and Ukrainian

TTS limits are:
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​​Premium EDU:

Plus and Plus EDU:

* Free Voices are not available for mp3 download

* Spaces and punctuation are included in the character count

* Premium and Plus Voices are licensed for personal use only
* For the purposes of mp3 conversion, the daily TTS limit takes precedence over the monthly mp3 download limit

* Daily TTS usage resets at 12:00 UTC

Commercial

For commercial plans with the AI Voice Generator, the TTS limits are:

* Daily TTS usage resets at 12:00 UTC

While we can't make any promises, we're happy to take suggestions for what languages or accents you'd most like to use.

Voices are licensed to us by third party voice providers at a cost. We add voices based on the number of requests as well as whether suitable high quality text to speech voices for a specific language or accent are available on the market.

The Premium and Plus voices for personal use range from 22-24 kHz. As of Nov. 20 2023, the commercial version's voices are 44 kHz.

Most devices have free to use text to speech voices pre-installed, which are accessible through NaturalReader's Free Voices list. The availability of Free Voices will depend on your device, operating system, and/or browser.

This error may have occurred because of a synchronization issue between your OS and the time server it's using. This can cause an authentication error and prevent the text to speech from working correctly on your device.

If you use a Mac, please follow the instructions here to fix the error.

If you are using Windows 10, please follow the instructions here to fix the error.
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This feature may not be available depending on which version you are using.

NaturalReader AI Text to Speech (Premium, Plus, and EDU plans for personal use) does not allow you to insert pauses or modify pause length.

The NaturalReader AI Voice Generator (for commercial use) allows you to insert periods of silence with the Advanced Tunes, however the default pause length of periods, commas, etc cannot be altered.

NaturalReader AI Text to Speech (Premium, Plus, and EDU plans for personal use) does not allow you to to use more than 1 voice in an audio download.

The NaturalReader AI Voice Generator (for commercial use) does allow you to apply specific voices to specific pieces of text that you can download into a single audio file.

If it's a specific word, the Pronunciation Editor is available to use to fine-tune pronunciation issues. The AI Text to Speech version (Premium, Plus, and EDU plans for personal use) allows you to use phonetic spelling or word substitution to modify pronunciation.

The AI Voice Generator (for commercial use) allows you to use either phonetic/word substitution or phonemic IPA spelling to modify the pronunciation, depending on the voice.

If you are reading from a document and many common words are being mispronounced, it may a document-specific issue caused by the encoding of the file. PDF files in particular contain various hidden layers of special encoding, which can be at times inconsistent though the text appears normally on the screen. Most files with standard encoding are supported and can be read correctly.

You can try correcting document-specific pronunciation issues using the Scan to Text feature. Scan to Text uses the OCR to capture pages of the document and converts the image into accessible text.

Try logging in and out of the app, then check the Pronunciation Editor again.

NaturalReader AI Text to Speech (Premium, Plus, and EDU plans for personal use) supports most document types, including pdf, txt, epub, doc(x), ppt(x), xls(x), numbers, pages, key, csv, odt, ods, odp, html, rtf, xlt, psd, bmp, png, xml, svg, cdr, eps, psw, dot, and tiff.

The NaturalReader AI Voice Generator does not support document upload. Text must be typed or pasted directly to convert to audio.

NaturalReader AI Text to Speech's (Premium, Plus, and EDU plans for personal use) file upload limit for PDF files is 200 mb. For all other non-PDF files, the limit is 50 mb.
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For larger document files, there are many free online file compressors that you can use to make your document smaller before uploading.

First check that the document isn't corrupted by opening it outside of the NaturalReader app. If it cannot be opened normally, it may be corrupted.

Also check the file size. If it's over 200 mb (pdf) or 50 mb (non-pdf), you may have to compress it first before uploading.

If the document is a supported file type that is not corrupted nor too large, please contact us (Account > Contact Us). Describe the error in detail (such as if the upload hangs, if the screen freezes, etc) and include the error message if you encountered any.

The AI Smart Text Filtering is meant to force the voices to read only relevant parts of the document, but depending on the document format it may not always work perfectly.

If it's skipping text near the top or bottom margins for example, you can turning off the AI Filter and manually set the margins instead. While the document is opened, click on AI from the toolbar. Under Filter out Header / Footer, choose Manually set margins then select SET. Click/tap and drag the red lines or click - and + next to the margin percentages to include or exclude text on the page. Text outside the margins will be skipped. Exit to save your settings.

Check your settings of the AI Smart Filtering to select whether you prefer to have text in parentheses skipped. While the document is opened, click on AI from the toolbar. Under Skip URLs or text in brackets, select SETTINGS. Click to select whether to skip text in round brackets ( ), square brackets [ ], or curly brackets { }. Exit to save your settings.

Tap R on your keyboard to rotate your document clockwise. Keep tapping until it's oriented correctly.

Most purchased eBooks are DRM-protected, which prevents third parties from directly accessing or opening the file. DRM "digital rights management" is a security feature meant to prevent unauthorized redistribution of media.

And so DRM-protected eBooks cannot be uploaded to NaturalReader. As a work-around (for desktop only), visit https://read.amazon.com/ to login to your Kindle account and use our Chrome extension to listen to your Kindle books from the webpage.

Can I add highlights or annotations to my documents?

Yes! Our Annotation Feature was added in July 2023 to NaturalReader AI Text to Speech. It allows you to add highlights to the document and optionally add notes, which you can also export to PDF.

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