Jump to:
If you are on a Team Plan, only the subscription owner can view or modify the plan, its payment information, or download billing documentation.
Auto-renew, Cancellations, and Refunds
Visit our article about Auto-renew and Cancellations for details on how to cancel your subscription or visit our Refunds article for information about refund policies.
Download Receipts & Invoices
Your receipts & invoices can be downloaded from the Customer Portal.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through app.
While logged into AI Voice Generator, and select Accounts from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Invoice History and select the billing period you'd like to generate a copy for
Select Download Receipt to save a PDF copy
Update Payment Information
Your payment information can be modified from the Customer Portal.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through app.
While logged into AI Voice Generator, and select Accounts from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Payment Method
If you want the old payment information removed, you must add new card information first. Select Add payment method
Enter your payment details and select Add to save
Deleting Payment Information
While having an active subscription, your account must have a payment source saved to the account.
If you have more than 1 payment source saved, you can delete your other payment source(s) through the Customer Portal. If you want to update your payment source, you must add the new card information first before deleting the old card information.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through the app.
While logged into AI Voice Generator, and select Accounts from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Payment Method
Select the X next to the payment source you'd like to remove
Update Billing Information
Your billing details can be updated through the Customer Portal. Updating your billing details affects future receipts/invoices only. If you need past receipts/invoices modified, please contact us for help through the app by going to Accounts and selecting Contact Us.
A link to the Customer Portal is included in your order confirmation email or you can access the Customer Portal through the app.
While logged into AI Voice Generator, and select Accounts from the app menu
Select Subscription & Billing
Select Customer Portal
Scroll to Billing and Shipping Information
Select Update information
Enter the new billing information and select Save to finish