About User Management (EDU Owners/Admins)

How EDU User Management works: Schools, Classes, modifying Member Roles, and transferring Ownership

Kim Smith avatar
Written by Kim Smith
Updated over a week ago

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Introduction

When a user signs up for an EDU account or subscribes to an EDU Premium or EDU Plus plan, they first must create an EDU School for their members. When a user signs up for EDU or subscribes to a group EDU plan, that user is considered the Owner of the School.

Invited members in the School may be designated with a Member Role as either a Teacher (admin) or Student (default). Only the Owner and Teachers can access EDU Management to manage members in the School (including adding members, removing members, and modifying Member Roles). Members designated as Students cannot access EDU Management settings, view billing information, or view their School's member lists.

The Owner is the only member authorized to edit an EDU School's information, access or modify account billing information, or modify subscription settings.

Once a School is created, the Owner may want to organize Classes first before members are added. Members in the School are categorized by Classes. The total user maximum may be restricted by the School's subscription plan, a School can have a maximum of 20 Classes and a Class can have a maximum of 100 members. Keep in mind that the Owner is counted as a seat towards your total user maximum.

Only the Owner can manage (create, rename, or delete) Classes. But by default, a Class is already set up for your School called "Default Class," so the Owner can start adding members right away after creating the School.

Visit our Managing EDU Classes article more details on how to create, modify, or delete Classes and Managing EDU Members for more about how add members, remove members, and how to modify member roles.


Creating an EDU School

The first step for an Owner is to create a School for your members.

  1. Open the web app. If you are already logged in, skip to Step 3.

  2. Login to your user account by going to Account and selecting Login

  3. Once you are logged in, return to Account and select EDU Management

  4. Under For Educators, select Open a New School

  5. Enter your name and what you'd like your School to be called

  6. Finish by selecting Create a New School

  7. Your School is now open! The EDU Management page will open and you can begin creating Classes or start adding members to your School

You cannot be the Owner of more than 1 EDU School.


Accessing EDU Management

Only the Owner or Teachers can access a School's EDU Management settings, and they can be opened from the Account section of the web app.

EDU Management can be accessed from the web app version only. It cannot open from the mobile app.

  1. Open the web app. If you are already logged in, skip to Step 3.

  2. Login to your user account by going to Account and selecting Login

  3. Once you are logged in, return to Account and select EDU Management

By default, EDU Management opens to the Member List of the last Class you accessed. You will find the Class drop-down menu in the top right (eg Default Class in the above image). Use the Class drop-down menu and select a Class to view its Member List or to add members to that Class.


Changing Your EDU School's Name

The Owner can edit the School's name from the School Information settings in EDU Management.

  1. Open the web app. If you're already logged in, skip to Step 3. If you're already in the EDU Management settings, skip to Step 4.

  2. Login to your user account by going to Account and selecting Login

  3. Once you are logged in, return to Account and select EDU Management

  4. Select School Information from the left side menu

  5. Next to School Name, select Edit

  6. Type in the new name

  7. Select Update to finish and save


EDU Member Roles

There are 3 member types in NaturalReader EDU: Owner, Admin, and User. All members have access to the same text-to-speech features but only Owners and Admins can access the EDU Management settings to modify members or member roles and add content to the EDU Library.

Visit our Features article for a full list of free and paid features.

Visit our article on Managing EDU Members for steps on how to modify user roles.

Owner

When you open up an EDU School account or purchase an EDU subscription, you become the Owner of your EDU School.

If you are on a subscription, as the Owner, only you may cancel or renew your EDU School's subscription from your own account's Subscription & Billing settings.

For the EDU Management settings, only the Owner can create or delete a Class. Owners can also invite or delete users or change user roles.

Teacher

Users designated as Teachers are administrators and so can also access the EDU Management settings. Like the Owner, they may invite and delete members, change members' roles, or upload to the EDU Library, but they cannot create or delete Classes. Teachers cannot view billing details or modify subscription settings.

Student

All member roles have the same access to the apps' features, except members designated as Students are not permitted to access the EDU Management settings. Users cannot view billing details, modify subscription settings, or view Class and School member lists.

They can access, but not contribute to, shared documents the Owner or an Teacher adds to their Class' EDU Library.


Transfer EDU School Ownership

If you need to transfer ownership of your EDU School to a new Owner, please send us a request to transfer. Only the Owner can access the request to transfer option in the EDU Management settings. If you are sending the request to us directly by email, please have the Owner send the email so we can verify that the transfer request is authorized.

  1. Open the personal web app. If you're already logged in, skip to Step 3. If you're already in the EDU Management settings, skip to Step 4.

  2. Login to your user account by going to Account and selecting Login

  3. Once you're logged in, return to Account and select EDU Management

  4. Select School Information from the menu on the left

  5. Select Request Transfer Ownership

  6. Enter the email address of the new Owner

  7. Select Send to finish submitting the request


Delete your EDU School

If you are not currently subscribed, you may prefer to delete your EDU School if you are not using it. Only the Owner can delete the School. We do not advise that you delete your School if you have an active subscription.

Deleting a School removes all your members and deletes all your Class' EDU Library contents

  1. Open the web app. If you're already logged in, skip to Step 3. If you're already in the EDU Management settings, skip to Step 4.

  2. Login to your user account by going to Account and selecting Login

  3. Once you're logged in, return to Account and select EDU Management

  4. Select School Information from the left side menu

  5. Select Delete School

  6. If you're sure you want to delete the School and its resources, confirm and finish by selecting Delete

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